IOE 419 - Service Operations Management
Section: 001
Term: WN 2018
Subject: Industrial and Operations Engineering (IOE)
Department: CoE Industrial and Operations Engineering
Credits:
3 (Non-LSA credit).
Requirements & Distribution:
BS
Waitlist Capacity:
10
Enforced Prerequisites:
IOE 310 and 316 (each completed with a minimum grade of C- or better); or graduate standing.
BS:
This course counts toward the 60 credits of math/science required for a Bachelor of Science degree.
Repeatability:
May not be repeated for credit.
Primary Instructor:

Introduction to optimization, queuing, and spreadsheet-based simulation modeling applications in the service industries. Topics covered will include facility location modeling, short-term workforce management, long-term workforce planning, resource allocation, inventory applications inservice systems, customer scheduling, call center design, and vehicle routing.

IOE 419 - Service Operations Management
Schedule Listing
001 (LEC)
P
22695
Open
80
 
-
MW 9:00AM - 10:30AM
NOTE: Data maintained by department in Wolverine Access. If no textbooks are listed below, check with the department.


Note:
I do NOT recommend buying the hard copy of this book. It is available in PDF format through the library. I will send an email out in December with the links to the PDF version of the book
ISBN: 9780470525883
Service science, Author: Mark S. Daskin., Publisher: Wiley 2010
Required
Other Textbook Editions OK.
Syllabi are available to current LSA students. IMPORTANT: These syllabi are provided to give students a general idea about the courses, as offered by LSA departments and programs in prior academic terms. The syllabi do not necessarily reflect the assignments, sequence of course materials, and/or course expectations that the faculty and departments/programs have for these same courses in the current and/or future terms.

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