Key Administrator, Center for Global and Intercultural Study

Key Administrator, Center for Global and Intercultural Study

Jocelyn Kwolek
Key Administrator, Center for Global and Intercultural Study

Author: Carissa Van Heest
Photographer: Photo courtesy of CGIS

Once a U-M Spanish concentrator studying abroad in Salamanca, Spain, Jocelyn Kwolek has come full-circle, having just completed her fifth year as the Key Administrator for the Center for Global and Intercultural Study (CGIS). She said one of the things she likes best about working in CGIS is “knowing that what we do has such a transformative impact on students.”

Jocelyn manages the operational side of CGIS, coordinating human resource, financial, and other administrative processes. Jocelyn is responsible for hiring instructors, staff, and program assistants for CGIS’s programs around the world. She also reviews and approves all financial transactions, manages the budget, and supervises four staff members.

Jocelyn’s positive outlook, strong management skills, and patient demeanor has helped her guide her team through various changes during her time at CGIS. One transition in the past year involved consolidating offices in three buildings into one central location in CGIS’s new space in Angell Hall. One nominator noted that “Jocelyn has been the calm mind and caring heart at the center of a program undergoing rapid and challenging transformations.”

Jocelyn said she keeps in mind when facing challenges, “on the other side there will be a positive outcome if you have the patience and diligence to work through them. That’s the reward at the end.” Jocelyn noted that “the more open to new ideas and change you are the further progress you’re going to make.”

Jocelyn said she has focused on improving the efficiency of processes within CGIS. One nominator highlighted that she “developed new approaches to handling the large volume of inquiries, meetings, and orientations for students studying abroad.” Another nominator noted that Jocelyn is “an excellent steward of University resources” and is a “dedicated and conscientious administrator.”

More than one nominator noted Jocelyn’s sense of humor. One nomination letter remarked that “regardless of however difficult any issue that arises may be, she shows a positive and delightful sense of humor that makes tackling that issue a much lighter and achievable matter…She has people’s best interest at heart and when a moment is tense she uses her witty humor and is able to take control of the situation with ease.”

In her spare time, Jocelyn said she enjoys spending time with friends and family and being at home with her husband and their energetic dog. She also enjoys traveling and recently returned from a motorcycle trip to Michigan’s Keweenaw Peninsula. In the future, she’d like to travel to Italy and Greece along with places closer to home.

As for her definition of success, Jocelyn said “it is seeing the results of the work you’ve done. It’s knowing that the workplace you walk into today is better than the one you first encountered because of what you’ve accomplished.”

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