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Student Services Coordinator, Department of Screen Arts & Cultures
Author: Mariam Negaran
Photographer: Mary Lou Chlipala
Like the Wizard of Oz, Student Services Coordinator Carrie Moore, is truly a knowledgeable whiz who works her magic behind her desk in the Department of Screen Arts & Cultures (SAC).
“Carrie is, quite frankly, beloved by the SAC faculty—she is like a magician who solves our problems and makes it look easy,” said Associate Professor and Director of Graduate Studies Sheila Murphy. “Pretty much anything that comes up in the department can be solved with one phrase: ‘Go see Carrie.’”
When you walk into Carrie’s office, you are greeted with a warm, engaging smile as she patiently answers any questions you may have. “As a sweet, caring, and discrete woman, Carrie always begins a conversation with a smile, and never appears to be annoyed with our ongoing interruptions or our persistent questions,” Associate Professor Yeidy Rivero said.
A South Lyon native, Carrie completed her B.A. in Social Work at Eastern Michigan University, where she gained skills that come in handy when coming up with creative solutions to problems. After working in retail for 8 years, Carrie began working with SAC undergraduate students at the University of Michigan in 2007. However, when a budding Ph.D. program began that year, Carrie was also responsible for and instrumental in the development of procedures for the new program. Her job evolved into her current Student Services Coordinator position, where she is responsible for the oversight and coordination of both the graduate and undergraduate programs, including curriculum and events planning, and graduate admissions, funding, and GSI appointments.
It comes as no surprise then that faculty rely on her as the go-to person for information and clarification on all student services matters. “Carrie knows the nuts and bolts of the graduate and undergraduate programs,” Rivero said. Professor Caryl Flinn concurs, “Carrie is truly an example of grace—and expertise—under fire. We would be lost without her.”
Throughout her nomination letters, it is apparent that Carrie is relied on extensively by faculty and staff alike for her thorough knowledge, foresight, and willingness to go above and beyond to get the job done. “Carrie’s dependability is legendary in the department,” Key Administrator Marga Schuhwerk-Hampel said. “Carrie provides exemplary service to the Department of Screen Arts & Cultures and LSA through the excellent quality of her work, her outstanding work ethic, her integrity, her reliability, all combined with wonderful interpersonal skills.”
One faculty member, Assistant Professor Dan Herbert, described a situation where Carrie’s resourcefulness helped him quickly solve a technical problem and, as a result, his book went to press on time. “For me, Carrie’s treatment of this situation displays the kind of calm, quick, and effective administration that she brings to all her work,” Herbert said.
During the recent reorganization of the SAC undergraduate degree, Carrie’s knowledge and expertise of LSA policies were called upon time and time again and she even organized SAC undergraduate declaration and information events that helped drastically reduce the number and need for advising appointments. “Carrie has brought many creative ideas to the challenges of attracting students to the session,” Associate Chair Terri Sarris said, “She is a joy to work with because of her creativity and attention to detail.”
Carrie is very grateful that the SAC faculty and staff recognized her for the Staff Spotlight Award and feels that it motivates her to do an even better job. She truly enjoys working with students and faculty and helping them navigate the University’s policies and procedures. “You really see how something that you feel is a part of your job, something you look at as being so simple can help them in such a big way. The interactions you have can make a big difference,” Carrie fondly remarked.
In her spare time, Carrie enjoys spending time outdoors with her adorable 2 ½-year-old son Griffin and husband Tim Moore (also a Student Services Coordinator in Linguistics), watching movies, and spending quality time with family and friends.
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