The Computing Services Group (CSG) within LSAIT provides front-line hardware
and software support to units in the College without departmental computing
staff as well as backup support for departmental computing staff.
The following information provides details about our available services.
Hardware Support
For all platforms,
- evaluate existing LS&A-owned computers and peripherals for reallocation,
suitable upgrades or replacement
- make recommendations for equipment purchases/upgrades during the LS&A hardware
purchasing cycles
- set up new LS&A-purchased computers and peripherals
- install LS&A-purchased equipment upgrades on LS&A computers and peripherals
- resolve hardware problems (see the Repair/Upgrade Guidelines and
CSG Parts policy for further information)
- for personal machines please see the CSG Service for LSA Staff and Faculty
Personal Machines memo.
A note on PDA/Hand-held devices.
In the Fall 2003 term, LSAIT began evaluating Palm-OS, PocketPC, and Blackberry devices
with the intent of eventually providing limited support to users who would like to
work with these devices. To date:
- Blackberry devices are supported. Please contact lsa-accounts@Umich.edu with
your user name, uniqname and the pin of the device (available from the vendor when you
purchase your unit). LSA-accounts will, in turn, notify CAEN who supports the Blackberry server.
- Pocket-pc and Palm-OS based devices: we are still evaluating these devices but expect to support
them in the near future.
- "Limited support" is defined as "LSAIT will confirm that this class of device will
work with our server and we will tell you what you need to know in order to set up
the appropriate connection." Support beyond this level of connectivity cannot be
guaranteed.
Software Support
For Windows Desktop Services
- install and verify new or upgraded software from original diskettes or CD-ROM
- distribute LS&A-specific software
- maintain the Windows Desktop Services environment, including department
file space and Home directories for each user's personal files, as well as
temporary folders on each workstation's hard drive
- coordinate backups for files stored in the department space on the LS&A
servers
- resolve software questions and problems
For Unix Desktop Services
For assistance with Unix Desktop Services, please contact your departmental
system administrator. If you do not know who your departmental system administrator
is or do not have one, call the Computer Support Group (936-3279) or contact
lsa-sst-unix@umich.edu for assistance.
For Macintosh Desktop Services
- install and verify new or upgraded software from original diskettes or CD-ROM
- distribute LS&A-specific software
- resolve software questions and problems
Connectivity Support
- set up, configure, and troubleshoot desktop connectivity to workstations/PCs
Printing Support
- resolve printing problems
Training Support
- provide a database of computing skills with related training resources identified
- provide documentation on LS&A-specific computing procedures
- facilitate the use of training resources available through College- and
campus-wide providers (e.g., ITCS, Faculty Exploratory)
