About Us

The Information Technology group in LSA (LSA IT) provides computing support to units that are part of the College of Literature, Science, and the Arts, and consists of the following teams:

Advocacy and Research Support (ARS)

The Advocacy and Research Support (ARS) team provides personal attention to and a focus on a unit's Information Technology (IT) needs. ARS seeks to achieve this by providing units with an Advocate, a dedicated individual who operates alongside the myriad of IT support organizations that exist at the University. (If your unit does not currently have an Advocate, and is interested in receiving ARS services, please contact ARS team lead, Erin Dietrich, ekassa@umich.edu.)

One of your Advocate's primary roles is to assist you in navigating that complex ecosystem of campus IT support groups. When you're not sure whom to ask for help with an IT issue, start by contacting your Advocate. Or, when you have a complicated IT need, which involves collaboration among multiple campus IT resources, include your Advocate in the loop, and they can help you organize and manage the process. In addition, your Advocate is also available to collaborate with you on the design and development of IT solutions, assist in building relationships between you and other researchers facing similar IT issues, and represent you and your unit’s IT interests to groups across campus.

As an organization, LSA IT also provides a variety of Research Support services in the areas of grants, procurement, data management, programming, device integration, geographic information systems, and high-performance computing. In units without local IT Research Support services, your ARS Advocate, or one or more of their colleagues, depending on the area of expertise required, can provide such services.

Computer Support Group (CSG)

The Computer Support Group (CSG) supports the following units:

Contact the LSAIT Service Desk for assistance.

Customer Experience Team

The Customer Experience Team provides first-tier IT customer support for all faculty and staff in the college.

Infrastructure

The Infrastructure team provides IT infrastructure support to the entire college.

LSA IT Org Chart (PDF)