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Equipment Repair Policies
LS&A Information Technology provides free repair or replacement of computers and peripherals that were purchased with LS&A funds. This policy excludes personal equipment owned by students, faculty, and staff, as well as equipment purchased with grant or research funding.
What Kind of Equipment Can Be Repaired?
The equipment covered under this policy includes computers, monitors, keyboards, hard drives, CD-ROM drives, removable media drives (such as diskette, Syquest, Zip/Jaz), printers, modems, and scanners. While we can repair almost any brand of equipment, Computer Support Services (CSG) has service agreements with Apple, Zenith, Dell, IBM, Hewlett-Packard, and Toshiba. Although CSG will always provide diagnostic assistance to determine if a problem is hardware-related, repairs may be limited by the availability of parts. Parts for notebook-style computers can be especially difficult to find.
How Do I Get Equipment Repaired?
To initiate a repair order, contact the LS&A Computing Services Group (CSG) via phone (936-3279) or e-mail (lsa-csg@umich).
If the Equipment Is Located On Campus:
For computers housed on campus or other official University locations, most repairs are completed on site.
If the Equipment Is Located Off Campus:
LS&A equipment housed at private residences or other non-University locations must be brought in for diagnosis and repair.
CSG’s Computer Repair shop is located in the LS&A Administration Annex, 1007 E. Huron. Please make a reservation via phone or e-mail prior to dropping off or picking up equipment.
How Long Do Repairs Take?
Most repairs can be accomplished within three working days.
What Happens if my Computer is Stolen?
Please review the Computer Theft Guidelines for more information.
Upgrade Policies
Faculty Upgrades
Review related information on the The Faculty Computing Upgrade Program.
Staff Upgrades
Contact Greg Beyer of LSAIT directly via phone (647-8214) or e-mail gbeyer@umich.edu to discuss your upgrade requirements.