Customer Service Assistant Associate
Job Summary: Do you love plants...and people too? Are you looking for a part-time position with a great team, working in an amazing environment?
We are looking for an enthusiastic individual to join our Visitor Services Team. Responsibilities include staffing our Front Desk, creating sales in our Garden Store and helping with events.† Ability to handle multiple tasks (and people) at one time is a must.† If you have a positive attitude, great customer service skills and a flexible schedule, click here to learn more.
Customer Services Assistant Associate
Work with the Visitor Services team to provide excellent visitor experiences.
Responsible for greeting visitors, taking phone calls and sharing information about Matthaei/Nichols properties and programs, creating sales in the Garden Store, as well as some event hosting for programs and rentals.
Answer phones and appropriately direct calls
Ask questions to determine visitor needs
Stay informed and up-to-date on what is happening at the Arb & Gardens
Work with Volunteer Ambassadors
Create sales, and operate Garden Store registers
Price, stock and maintain Garden Store merchandise
Maintain a welcoming, clean, engaging environment
Perform other related job duties as visitor and organizational needs change.
Excellent customer service with two or more years customer service, retail or similar experience
Enthusiastic, welcoming attitude
Clear written and oral communication skills
Ability to manage several projects at once
Flexible schedule with ability to work evenings and weekends
Able to work in a fast-paced environment and in occasionally stressful situations while maintaining a positive attitude
Ability to lift and move heavy boxes weighing up to 20 pounds or more.
A knowledge of plants is desired.
Master Gardener training is a plus.
This is a part time position working 16 hours per week. Must be able to work a flexible schedule with some nights and weekends.
Graduate Student Caretaker Position at Nichols Arboretum
This coming year (2015-2016) Nichols Arboretum will have a caretaker position available and we are now accepting applications. This caretaker position will begin on May 1, 2015. Our "caretakers" work at least 10 hours a week at the Arboretum in exchange for housing at either the historic Burnham House/Reader Center at our Washington Heights entrance or at the Caretaker's Cottage near the center of the Arboretum. Typically caretakers assist in many facets of caring for the Arboretum property, while they may have one or two particular areas of focus. Caretaker applicants should have, first and foremost, a love for outdoor work. General duties include a mix of outdoor tasks, (such as trash pick-up and collection, weeding and planting garden areas, natural areas stewardship, clearing snow, etc.), assisting with events, leading workdays with volunteers, and may rarely include work on educational programs, publications, or other activities. Applicants should be able to drive a tractor (training will be provided) and to operate some maintenance equipment when necessary. We are particularly interested in a good working knowledge of local plants and ecosystems, but other skills in areas such as trail building and repair and ecological restoration would also be valuable. We are interested in creating a diverse team among our five caretakers.
The period of appointment is May 1, 2015 through April 30, 2016. Both apartments are unfurnished. Pets are not allowed. Parking is provided at the Field Office near the Caretaker's Cottage. Students must remain enrolled at the University during the term of the appointment.
If you are interested please send a cover letter and current resume with three references to:
Work study positions
To see current openings for work-study positions at Matthaei Botanical Gardens & Nichols Arboretum please visit the UM Student Employment website. Find our postings by filtering your search to show Work-Study positions for Botanical Gardens and Arboretum.
The University of Michigan is an equal opportunity/affirmative action employer.
Women and minorities are encouraged to apply.