The University of Michigan Matthaei Botanical Gardens and Nichols Arboretum
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Membership and Development Associate

Job Summary
The Development Associate directs and implements the membership, annual giving, and tribute programs for Matthaei Botanical Gardens & Nichols Arboretum (Matthaei-Nichols). Matthaei-Nichols, a department of the University of Michigan, includes four properties with over 800 acres of trails, formal gardens and natural areas, a conservatory and several greenhouses, teaching facilities, two visitor centers, specialized gardens, educational, arts and cultural programs, and research and conservation endeavors. The Development Associate is responsible for maintaining and building revenue from a membership base that currently numbers approximately 2,600, analyzing donor needs, implementing annual giving strategies, and coordinating the tribute program for memorials and honoraria.
This person reports to the Director of Development at Matthaei Botanical Garden & Nichols Arboretum.

60% Membership and Annual Giving Management:
Evaluate, shape, and carry forward member retention processes, activities, and communication.
Learn and evaluate donor priorities, using feedback to cost-effectively shape member and donor programs and appeals.
Manage member events in conjunction with Visitor Services, Events Supervisor, Volunteer Coordinator, and Marketing Associate.
Work independently and in collaboration with the Office of University Development to plan and execute appeals aimed at acquiring, retaining and upgrading annual donors.
Work with Director of Development to systematically increase lead annual gifts.
Work with University strategic vendors for printing, catering, and event needs.
Maintain financial reports and control budget expenses. Maintain regular quantifiable, strategic donor contact.
Maintain or increase standards of accuracy and timeliness in gift processing, acknowledgements, and inquiry responses.

30% Tribute Gift Management:
Work closely with Director and Curator to maintain list of priority tribute opportunities. Maintain communication with donors and honoree family members to determine donor intent and to match those desires with Matthaei-Nichols options.
Identify potential donor major gift interest, cultivating and soliciting gifts in conjunction with the Director of Development.
Direct maintenance of tribute system for donor relations, physical details, and data tracking.
Maintain timely and sensitive communication internally and externally.
Maintain accurate records.

10% Administration and Additional Responsibilities as assigned:
Advance professional knowledge and skills and work collaboratively throughout the University Development community by attending monthly Development Council meetings and other meetings, workshops, trainings and gatherings.
Attend regular Matthaei-Nichols staff meetings and assist in creating and implementing donor programs.
Represent Matthaei-Nichols development office on university-wide Annual Giving network and manage ongoing Matthaei-Nichols stewardship activities.
Manage development intern schedules and work flow.
Shared supervision of student interns

Required Qualifications Bachelors degree.
Excellent interpersonal and written communications skills, customer orientation, proven success in working in a team setting, and sensitivity to working with confidential information.
Strong organizational skills, follow-through, and attention to detail.
Creativity and curiosity.
Two to four years of experience in membership, annual giving, event planning, visitor services, or in managing and implementing closely related responsibilities.
Facility in working with personal computers, word processing, spreadsheets, databases, email, and newer networking and messaging applications.
An understanding of and commitment to the mission of the Matthaei Botanical Gardens and Nichols Arboretum.
Ability to work as needed on weekends and evenings.

Desired Qualifications
Familiarity with University of Michigan policies and procedures.

Additional Information
Matthaei Botanical Gardens and Nichols Arboretum Mission:
Promoting environmental enjoyment, stewardship and sustainability through education, research, and interaction with the natural world.

Customer Services Assistant Associate

Job Summary
Work with the Visitor Services team to provide excellent visitor experiences.
Responsible for greeting visitors, taking phone calls and sharing information about Matthaei/Nichols properties and programs, creating sales in the Garden Store, as well as some event hosting for programs and rentals.

Greet visitors
Answer phones and appropriately direct calls
Ask questions to determine visitor needs
Stay informed and up-to-date on what is happening at the Arb & Gardens
Work with Volunteer Ambassadors
Create sales, and operate Garden Store registers
Price, stock and maintain Garden Store merchandise
Maintain a welcoming, clean, engaging environment
Perform other related job duties as visitor and organizational needs change.

Required Qualifications
Excellent customer service with two or more years customer service, retail or similar experience
Enthusiastic, welcoming attitude
Clear written and oral communication skills
Ability to manage several projects at once
Flexible schedule with ability to work evenings and weekends
Able to work in a fast-paced environment and in occasionally stressful situations while maintaining a positive attitude
Ability to lift and move heavy boxes weighing up to 20 pounds or more.

Desired Qualifications
A knowledge of plants is desired.
Master Gardener training is a plus.

Additional Information
This is a part time position working 16 hours per week. Must be able to work a flexible schedule with some nights and weekends.

Work study positions

To see current openings for work-study positions at Matthaei Botanical Gardens & Nichols Arboretum please visit the UM Student Employment website. Find our postings by filtering your search to show Work-Study positions for Botanical Gardens and Arboretum.

The University of Michigan is an equal opportunity/affirmative action employer.

Women and minorities are encouraged to apply.

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