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Customers behaving badly: Negative effects of customer incivility on service employees.
Personality and Social Contexts Brown Bag

Lisa Marchiondo, Doctoral Student, Personality & Social Contexts Psychology

Thursday, November 12, 2009, 12:00 pm – 1:00 pm
3048  East Hall
Sponsored By: Personality & Social Contexts Psychology
Department of Psychology
University of Michigan
1012 East Hall
530 Church Street
Ann Arbor, MI
48109-1043
734 764 2580 voice
734 764 3520 fax