The On-line help matrix is to aid you in the troubleshooting and repair of the most common computer related problems that arise in the department.
If you still need assistance or would like to see an item added to the On-line help matrix, please click here to submit a request.
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Topic
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html
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pdf
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Security
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ITSS - UofM Information Technology Security Services
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html
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UofM Security Recommendations
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html
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The University of Michigan Virus Busters
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html
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--
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| ITCS Password WebPage
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html
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| UMROOT Password Synchronization How-to
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--
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pdf
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| Using UM-VPN with a wireless connection
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--
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pdf
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File Server Topics
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Using WebDAV to get to your Home or other shared space
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--
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pdf
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Using NetDrive to get to your LSA File space
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html
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--
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Using the Snapshot (Shadow copy) feature to restore a deleted file
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pdf
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General Topics
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Using Office 2007
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pdf
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Using NVivo7
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html
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pdf
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Diacritics
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--
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pdf
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LSA Application Key sign-out
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--
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pdf
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New User information
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--
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pdf
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Printing & Scanning Topics
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Scanning to email addresses from SocCopy in Room 3117
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pdf
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How to use the Scanner in Room 3115
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pdf
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Duplex Printing to SocGroupA
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pdf
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Duplex Printing to SocCopyPrinter
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pdf
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Email and Networking Topics
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UofM Internet Access Configurations
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html
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UofM On-Line Directory Configurations
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html
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Frequently Asked Questions About ITCS Email
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html
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Configuring Your E-Mail Program to Connect to the ITCS E-Mail Service
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html
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Using Brightmail (Exchange Accounts Only) to reduce email SPAM
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pdf
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Using SpamBusters (ITCS Accounts) to reduce email SPAM
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html
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Managing UMROOT Exchange Mailboxes
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html
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While you are away -- Setting E-Mail Preferences
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html
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| Using the UM-Wireless
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pdf
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OS Topics
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Macintosh, All versions
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html
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--
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Windows
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html
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Teaching Tools
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Creating a Course site in C-Tools
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pdf
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The Knowledge Navigation Center
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html
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Web Grades -- The Office of the Registrar
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html
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--
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Information about Class Lists on Listserv
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html
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Hardware Topics
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Digital Camera Manual
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pdf
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How to connect up the Sociology Loaner Projector and Laptop
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pdf
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How to use the wireless pointer for performing Powerpoint Presentations
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pdf
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Safely Working With Memory Keys
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pdf
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Damaged or Stolen Equipment and Insurance Claims
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pdf
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