LSAIT Monthly Status Report - May 2014


By David Sweetman
May 21, 2014 Bookmark and Share

Below is this month's status report for significant projects which LSAIT is leading or broader Michigan IT initiatives that may be of interest to you. Feel free to forward to others who may be interested. Feedback and questions are always welcome.

Learn More About Google Apps and Box Cloud Storage in-person from the Experts — Bring your laptop or other mobile device to one of the Collaboration Drop-in Sessions on campus and get answers to all your collaboration tool questions in person. No appointment necessary! Friday, May 23: 11am to 1pm — Shapiro Library and Wednesday, May 28: 1pm to 3pm — Angell Hall.

LSAIT Offices moved from LSA 1st floor — For those of you who visit the LSA IT Helpdesk, Infrastructure team, or Advocacy and Research Support (ARS) team, please know that we have moved to temporary locations this summer for renovation to accommodate LSA staff in addition to IT. The Helpdesk is still located on the first floor of the LSA Building, now in the suite next door. The infrastructure and ARS teams are now in LSA 4128 and 4155, respectively. Greg Beyer, Erin Dietrich, Marissa Green, Diane Overholt, and David Sweetman are now located in LSA 0210, 3153, 3162, 3146, and 3148, respectively. These temporary locations are scheduled to last through mid-August, at which point these teams will return to the 1st floor of the LSA Building (Contact: Diane Overholt).

Assorted office supplies available to any LSA department — Related to the move mentioned above, we have a variety of office supplies available for free to any department that can use them. Highlights include: file folders (letter and legal size), hanging folders (letter and legal, assorted colors), and large and small magazine racks. Available first come, first serve (Contact: Diane Overholt).

Google mobile apps, updated Google Sheets and other Google info — You can now download mobile apps for both Docs and Sheets via Google Play (Docs, Sheets) or iTunes (Docs, Sheets). The apps include offline support, so you'll be able to view, edit, and create without an internet connection! Google Sheets has recently been updated. While there are plenty of improvements to be excited about (Check out the new Google Sheets), there are also some differences to be aware of and a few kinks being worked on, see Unsupported features in the new Google Sheets. Google Presentations has also been updated so you can now directly edit images within a presentation (this feature will be coming soon to Google Docs as well). Also, stop by google.umich.edu to check out regularly-updated tips and tricks on Google, including info on Task Managers.

Faculty personal and lab website development available — LSA IT and DMC Web are now offering faculty personal or lab websites development at no cost to the department. Interested? Contact: lsa.web.support@umich.edu.

Easily view all your IT support requests— Check status and add information to support tickets you have submitted through email, phone, or online via the new portal. In addition to your support tickets, you can also find the current status of core IT services and a knowledge repository for answers to common questions. (Contact: Erin Dietrich)

New and Updated Software Available — Since last month's update, we’ve released the following upgrades to software titles in the catalog: ConceptDraw Office Suite 2 and CrystalMaker Suite. We have updated license keys and files available for the following: ATLAS.ti, Stata/SE, and CrystalMaker Suite. Maintenance contracts were renewed for: IDL, LabVIEW, KeyServer, and CrystalMaker Suite. Complete list of all titles. (Contact: Crystal Borgman, lsa-license@umich.edu)

Field Equipment Consulting and Check-out — We can help you plan for your IT needs in the field, whether that is conducting door-to-door surveys or gathering scientific data atop a mountain. We can consult with you on your requirements, provide demonstrations and recommendations on viable options, and even loan out ruggedized IT equipment for evaluation purposes. Interested? Contact: Peter Knoop - lsait-ars@umich.edu.

IT Service Request Satisfaction Ratings — Below is a summary of customer service interactions for LSA IT. February to April comparisons show a slight decrease in overall customer satisfaction. We continue to emphasize timeliness of service and technician skill sets as areas of focus.

Measure Feb 14 Mar 14 Apr 14
Total support requests across all LSA IT 2,646 2,670 2,608
Satisfaction that the reported issue was resolved 98% 100% 98.3%
Overall Customer Satisfaction 99% 99.9% 97.9%
Calls to LSA Service Center 541 437 526
Calls answered within 30 seconds 88% 86% 89%