KnowledgeBase

 

 

Welcome to the Open Text KnowledgeBase. We have reorganized this channel after a careful review of customer feedback surveys and hundreds of tickets submitted to our support e-mail address.

Our goal is to display our help information so it is more intuitive to you. We have simplified the menu and created a list of Frequently Asked Questions. If you don't see the answer you are looking for while we are in the process of updating this channel, please contact us via our support e-mail address.

FAQs ➞

Why isn't my content showing up on my live site?
How do I add a page to my website?
How can I get this person to show up on my site?


Adding Content ➞

Creating Non-Dynamic Content (Articles, Documents, etc.)
Requesting Access to an Existing People Record
Associating and Classifying Content


Styling Content ➞

How to Style/Format Your Content
Format Sample Page


Removing Content ➞

Unpublishing Content
Removing Content from ICE
Deleting Content from the CMS


CMS Overview➞

About the CMS
Accessing the CMS
Computer Requirements for CMS


Tutorial Videos ➞


Best Practices ➞

Getting The Right Results in CMS Search
Home Page Right Column Best Practice
Images on Event Detail Pages


External Resources ➞

Avoiding Related Videos on YouTube
Electronic Newsletters Via MailChimp
Google Transition: Web E-mail Defaults


All Articles ➞

Recent Updates