SI 422 - Evaluation of Systems and Services
Section: 001
Term: WN 2009
Subject: Information (SI)
Department: School of Information
Other Course Info:
May not be repeated for credit.
Primary Instructor:

Any product—whether a website, a technological system, or an electronically mediated service—benefits from evaluation before, during, and after the development cycle. Too often, the people who use a product cannot find what they want or accomplish what they need to do. Products are more successful when they are developed through a process that identifies how the products will be used, elicits input from potential users, and watches how the products function in real time with real users. This course provides a hands-on introduction to methods used throughout the entire evaluation process—from identifying the goals of the product, picturing who will use it, engaging users through a variety of formative evaluation techniques, and confirming a product’s function through usability testing and summative evaluation. Specific methods include personas and scenarios, competitive analysis, observation, surveys, interviews, data analysis, heuristic evaluation, usability testing, and task analysis. Students will work on group projects that focus on social computing applications.

Prerequisite: Introductory Statistics.

SI 422 - Evaluation of Systems and Services
Schedule Listing
001 (LEC)
MW 1:00PM - 2:30PM
NOTE: Data maintained by department in Wolverine Access. If no textbooks are listed below, check with the department.

ISBN: 1558609237
Observing the user experience a practitioner's guide to user research, Author: Mike Kuniavsky., Publisher: Morgan Kaufmann Publishers 2003
ISBN: 0470185481
Handbook of usability testing : how to plan, design, and conduct effective tests, Author: Jeff Rubin, Dana Chisnell., Publisher: Wiley Pub. 2nd ed. 2008
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