Dispute and Conflict Resolution Resources
Conflict in the workplace is inevitable. Individuals are encouraged to work out their conflicts and differences directly with the other person first. If that doesn’t result in resolution of the conflict, the next step is to discuss the problem with your supervisor.
The University of Michigan offers several resources and training for addressing and resolving workplace conflicts and assistance having difficult conversations.
Below are some helpful resources/links.
LSA HR is available to provide guidance regarding employee and labor relations.
Mediation is a voluntary, non-legal process to prevent or resolve a dispute collaboratively. It allows two or more parties to communicate openly and honestly, in a safe and structured setting, about a disagreement. The professionally trained mediator assists parties to hear each other, to understand each other's perspective, and to develop constructive outcomes.
FASAP is a resource designed to help staff, faculty, and their immediate family members with personal difficulties encountered at both work and home.
The Work/Life Resource Center (WLRC) helps University of Michigan families achieve that balance through connections with campus and community resources that help you integrate your personal life and your work life.
The Office of Institutional Equity serves as a resource in promoting and furthering the University’s commitment to diversity and equal opportunity. The office provides pre-grievance, informational, and employment counseling for faculty, staff, and students who believe they have experienced discrimination, discriminatory harassment, false accusation, or retaliation.
University of Michigan Standard Practice Guide (SPG)
STUDENT RESOURCES FOR CONFLICT RESOLUTION
Listed below are helpful resources for students who also have an employment relationship with the University.
CAPS offers a variety of services aimed at helping students resolve personal difficulties and acquire the skills, attitudes, and knowledge that will enable them to take full advantage of their experiences at U-M.
The Ombuds office is a place where student questions, complaints and concerns about the functioning of the University can be discussed confidentially in a safe environment.
OSCR helps Michigan students learn how to manage and resolve conflict peacefully. An office of the University, OSCR provides a variety of programs and services designed to support a safe, just and peaceful community. OSCR provides mediation services to all Michigan students, free of charge. OSCR also serves as a community hub for students, faculty and staff with an interest in conflict resolution.
IRG is a social justice education program that works proactively to promote understanding of intergroup relations inside and outside of the classroom.
U-M HRD offers programs and courses designed to help advance your conflict management and negotiation skills and working with difficult people.
U-M Mediation Services provides"Brown Bag" educational presentations for work-groups or teams interested in learning more about conflict management. The one-hour presentations, currently free of charge, are available to any faculty/staff group or unit upon request. They are provided at your site and are frequently scheduled for a lunch hour or as a staff development session.
OTHER DISPUTE RESOLUTION RESOURCES
Several external and online resources are available for conflict resolution and mediation.
LSA Faculty & Staff
- Academic Affairs
- Budget and Finance
- Chairs and Directors
- Development, Marketing & Communications (DMC)
- Expect Respect
- Facilities & Operations
- Graduate Education
- Human Resources
- Information Technology (LSA IT)
- Instructional Support Services (ISS)
- Key Administrators
- Management Information Systems (MIS)
- Office of the Dean
- Security and Safety
- Shared Services
- Standard Practice Guide
- Student Academic Affairs
- Undergraduate Education